In today’s video, I’m going
to walk through two different methods to change your VDI password.
The first method is actually within the VDI itself.
As you can see, I’m already logged in to the VDI,
and all I have to do is simply press the “Send Ctrl+Alt+Delete”
and choose “Change a password.”
Now I enter my old password
into the “Old password” field
and I’m going to choose a new password.
Generally, we follow the Microsoft guidelines for creating strong passwords.
I have an article,
which I’ll link in the description below — but here are some of the highlights.
A strong password has at least 12 characters, but 14 or more is better.
It’s a combination of uppercase letters,
lowercase letters, numbers, and symbols.
It’s not a word that can be found in a dictionary
or the name of a person, character, product, or organization.
And it’s significantly different from your previous passwords.
So with all that said, I’m going to go ahead
and choose a new password that follows these guidelines,
and then I’m going to go ahead and confirm that password.
And that’s it!
The password is now changed.
Now that we’ve changed our password, I actually need to log off the server
and disconnect, and then I can reconnect using my new password.
So I’m going to go ahead and do that.
Alright, so I’m now reconnecting
and I’m going to enter my new password here.
And this here is our two-factor authentication (2FA) step.
If you haven’t seen this in more detail, we have a video, which I’ll link
down in the description below.
But I’m hitting a “1” here, and this will send a 2FA
prompt to my cellphone, which I just approved.
And that’s it — that was my new password.
So I can just go in and use the full desktop as usual.
And that’s it.
It’s simple as that!
We also provide a secondary method
to change your password for all of our customers.
And this can be used
if you accidentally get locked out of your account from failed password attempts.
You can also change it
from this interface as well, and it will sync back to your VDI.
So I’m going to go ahead and walk through that with you as well.
So this is our password reset tool and you can visit it
by going to “pwreset.prosourcehosted.com.”
I’ll make sure to leave a link in the video description down below.
We actually recommend enrolling in the password
reset tool as soon as you get your VDI account.
This way you can reset your password 24 hours a day and in case
you’re locked out, you can reset it using security questions or DUO authentication.
So I’m going to type in my work email into this “Login” field.
And if you don’t know
what that is, it’s the email associated with your VDI account.
So now I’m entering my password here and then I’m going to hit “Login.”
And I’m being prompted to enroll in self-service.
So let’s go ahead and do that here.
We’re going to get set up with DUO Security first,
but we’ll come back to do the security questions.
So I’m going to begin
the setup process and I’m going to enter my mobile phone number.
I think this is the easiest method, so I’m going to go ahead and type
my phone number here.
And it’s going to ask to confirm.
This is where you can hit
“Text me” and it will send a verification code.
You can also “Call [me]” and get a verification code that way as well.
I’ll type in that code that I just got texted.
So now it’s going to ask your preferred DUO behavior.
You can have it prompt you to make a decision every single time
you log in. But I’m
actually going to change the dropdown to have a default to a DUO push.
So I just changed that and then I’m going to hit “Continue to Login.”
Now I can send a push
and then I’ll approve it.
And now we’ve completed enrollment.
go ahead and set up security questions that can also be used as a backup method.
So you can choose different questions here.
I’m going to go ahead and choose some and then provide my answers.
You’ll be asked to confirm each answer before you can submit.
This is to make sure that you don’t accidentally have typos.
So now I’ve
completed setting up my security questions.
So now any time I need to change a password,
I can come to this “Change a Password” section and type in the old password
— just like we did when resetting in the VDI.
And then I can type in a new password and change it from this interface.
You can also use the DUO and security question backup
in case you get locked out of your account.
And that’s how easy it is to get set up in our password reset
tool and change the password in your VDI.
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